Privacy & Cookie Policy
Radio 2 Radio Communication | Website, quotations, LinkedIn lead generation and advertising technology
Publication details
Responsible party / registered legal name:
RADIO 2 RADIO COMMUNICATION
Trading name: Radio 2 Radio Communication Website: https://radio2radio.co.za/
Principal published address: The Reserve 2, Unit 1, corner of Kruispad and Capricorn Way, Brackenfell, 7560
Information Officer: [CONFIRM NAME AND TITLE] Privacy contact: admin@radio2radio.co.za | +27 21 945 4986 Effective date / last updated: 14 August 2026
1. About this policy
This policy explains how the legal entity operating Radio 2 Radio Communication (“Radio 2 Radio”, “we”, “us” or “our”) collects, uses, shares, stores and protects personal information when people visit our website, request a quotation, enquire about rentals, sales, repairs, repeaters, solar-energy or support services, submit a LinkedIn or Meta lead form, or interact with our advertising. It is intended to support the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Information we collect
|
Collection point |
Examples |
|
Website contact and quote forms |
Name, surname, company name, email address, contact number, location or service area, enquiry category and message. |
|
LinkedIn or Meta lead forms |
Information a person chooses to submit, such as name, work contact details, company, job role and answers to approved multiple-choice questions about the service or solution of interest. |
|
Collection point |
Examples |
|
Website and device activity |
IP address, browser/device information, pages and services viewed, interactions, referring source, date/time, cookie and advertising identifiers, campaign source and configured events. |
|
Sales, rentals and support |
Quotation details, products or equipment, rental period, service location, support history, order or invoice information and correspondence. |
|
Business operations |
Customer, supplier, contractor, employee-applicant and service-provider contacts, agreements, invoices and business correspondence. |
The exact LinkedIn multiple-choice questions and permitted answers must be reviewed before publication. We will not ask for passwords, financial account credentials, government identification numbers, health information or other special personal information through an advertising lead form.
3. Why we use information
- To respond to enquiries, assess requirements and prepare quotations for radio communications, rentals, sales, repairs, repeaters, solar-energy, fitment or related
- To identify the service category selected in a LinkedIn or Meta lead form and route the enquiry to the appropriate team member or branch.
- To follow up after a person requests information and, where separately permitted, send relevant business marketing.
- To fulfil orders, rentals, installations, repairs, support and contractual
- To operate, secure, troubleshoot and improve the website and business
- To measure website and campaign performance, attribute leads, create permitted audiences and improve advertising where the required choices and platform rules permit it.
- To comply with tax, accounting, consumer, safety, legal and recordkeeping duties and to establish or defend legal rights.
Processing may be based on consent, a contract or requested pre-contract steps, a legal duty, a legitimate interest that does not unjustifiably override the person’s rights, or another ground permitted by POPIA.
4. Advertising lead forms and website follow-through
A LinkedIn advertisement may display a native Lead Gen Form containing approved multiple-choice questions and then offer a link or call to action to visit our website. Information submitted in the LinkedIn form is received through LinkedIn and used for the purposes described beside the form and in this policy. Website activity after the person follows the link is separate activity and may be measured only where the relevant website tag and cookie choice permit it.
Every LinkedIn Lead Gen Form must link to this policy and clearly explain how the lead will be used. Consent to receive general future marketing should be presented separately from the person’s request for a quotation or response where separate consent is required.
5. Cookies and similar technologies
This policy is written to cover the website’s approved current technologies and technologies that may be introduced later. A reference to a possible service does not mean that it is active. The live cookie-preference tool and the website’s technical configuration should identify which optional technologies are currently enabled, and this policy and the cookie inventory must be reviewed whenever the configuration changes.
We use strictly necessary technologies to operate and secure the website. With your applicable choice, we may also use preference, analytics and advertising technologies. Our cookie controls should allow visitors to accept optional cookies, reject optional cookies and manage choices.
Optional advertising and analytics tags should remain blocked until the required choice has been recorded, and visitors should be able to change that choice later.
|
Category |
Purpose |
Normal setting |
|
Strictly necessary |
Core site operation, security, load balancing and recording a privacy choice. |
Active where necessary |
|
Preferences |
Remember optional website choices. |
Off until selected where required |
|
Analytics |
Understand site use and technical performance. |
Off until selected |
|
Advertising |
Measure advertising, attribute actions, create permitted audiences and improve campaign delivery. |
Off until selected |
6. Analytics, embedded services and advertising technologies
Where enabled, analytics services such as Google Analytics may collect information about visits, devices, approximate location, traffic sources and interactions to help us understand and improve the website. We use aggregate or minimised reporting where reasonably possible and do not intentionally send form messages, passwords, payment information or special personal information to analytics providers.
Pages may contain embedded services such as YouTube videos, map services, social-media content or external forms. These providers may receive device, browser and interaction information when their content loads. Where the service is optional, it should remain blocked until the relevant functional, analytics or advertising choice has been recorded.
7. Meta Pixel and Meta advertising
Where enabled, the Meta Pixel is a browser-based advertising technology supplied by Meta Platforms. It can record events such as PageView and selected conversion events, use cookies or advertising identifiers, measure and attribute advertising results, and support permitted audience creation and campaign optimisation. Meta processes information under its own terms and privacy notices.
If automatic advanced matching is enabled, limited contact information that a visitor provides, such as an email address or telephone number, may be transformed before transmission and used to improve matching. Transformed data is still personal information. We will use only approved fields and will not intentionally send passwords, payment-card details, free-text messages or special personal information to Meta.
If we later use Meta Conversions API, selected events may also be sent from an approved server or partner integration. Before activation, we will review the event payload, consent signal, data minimisation, access, security, retention and platform configuration and update this policy where necessary.
8. LinkedIn advertising, Insight Tag and Lead Gen Forms
Where enabled, the LinkedIn Insight Tag is browser code supplied by LinkedIn. It can use cookies and a pseudonymous LinkedIn Ads ID to measure visits and conversions, understand campaign performance, create permitted website audiences and support LinkedIn Website Actions. LinkedIn processes this information under its own terms and privacy notices, and LinkedIn members can manage advertising preferences in their LinkedIn settings.
Where a LinkedIn advertisement uses a Lead Gen Form, LinkedIn may provide us with information that the person chose to submit, such as name, work contact details, company, role and responses to approved questions. We use that information to answer the enquiry, qualify and manage the lead, provide requested information and follow up in line with the form notice and this policy. We will not request special personal information through LinkedIn Lead Gen Forms.
We do not send free-text form contents or information that a person would reasonably expect to remain private through the Insight Tag. Enhanced matching, Website Actions and conversion rules are reviewed before use and limited to what is necessary for the approved campaign purpose.
9. Future tracking services and change control
We may introduce other analytics, advertising, customer-relationship, form, chat, video, mapping or measurement providers where reasonably required. Before a new provider is activated, we will assess its purpose, information fields, cookie category, lawful basis, consent behaviour, access, retention, security, international processing and contractual terms. We will update the live cookie inventory and this policy where the change is material. Optional tools must not be treated as active merely because they are listed as a future possibility in this policy.
10. Direct marketing
We send electronic marketing only where permitted and provide a reasonable opt-out. A request for a quotation or product information does not automatically authorise unrelated ongoing marketing.
We may retain a minimal suppression record to honour an opt-out. Quotation, rental, order, installation, repair, safety and support communications necessary for the requested relationship are not marketing.
11. Sharing and retention
We may share the minimum necessary information with authorised branches, technicians, installers, suppliers, logistics and service partners; website hosting, forms, email, security, analytics and advertising providers; Meta and LinkedIn; Black Leopard Media as an authorised marketing operator; professional advisers; and authorities where law requires it. We do not sell personal information as a standalone product.
We retain information only for as long as reasonably necessary for enquiries, quotations, rentals, orders, installations, repairs, support, tax and accounting, safety, security, disputes and legal rights. Lead-form submissions, marketing consent, advertising audiences, logs and backups should have approved review or deletion periods recorded in an internal retention schedule. LinkedIn’s own availability period does not determine how long we may lawfully retain a downloaded lead.
12. Security and security compromises
We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks. These may include access controls, authentication, software updates, backups, staff awareness, supplier controls and limiting access to authorised people. No online system is completely secure. If a security compromise occurs, we will investigate it and notify the Information Regulator and affected people where POPIA requires this.
13. Your rights
Subject to POPIA and lawful limitations, you may ask whether we hold personal information about you, request access, ask for correction or deletion, object to certain processing, withdraw consent, opt out of direct marketing, or complain about our processing. We may need to verify your identity before acting. Some information may need to be retained where the law, a contract, safety, a dispute or another legitimate legal need requires it.
Send requests to admin@radio2radio.co.za. You may also lodge a complaint with South Africa’s Information Regulator at POPIAComplaints@inforegulator.org.za or use the Regulator’s published complaints process.
14. International processing
Some platform and service providers may process information outside South Africa, including in the United States. Where POPIA applies, we take reasonable steps to use contracts, service-provider commitments or other safeguards that support protection consistent with section 72 of POPIA.
15. Third-party sites and changes
Our website may link to third-party sites or services. Their privacy practices are governed by their own notices. We may update this policy when our business, website, suppliers, advertising technologies or legal duties change. The latest version will be published on the website with its effective date.
16. Children
Our website, services and business advertising are directed to adults and organisations. We do not knowingly use advertising technology to profile children or request children’s information through advertising lead forms.
17. Contact
Responsible party: Trading name: Radio 2 Radio Communication
Address: The Reserve 2, Unit 1, corner of Kruispad and Capricorn Way, Brackenfell, 7560
Email: weltie@radio2radio.co.za
Telephone: +27 21 945 4986
Information Officer: Heinrich Welthagen
Official references
Protection of Personal Information Act 4 of 2013 – Open official source Information Regulator – contact and complaints – Open official source Meta Business Tools Terms – Open official source
Meta Cookies Policy – Open official source
LinkedIn Insight Tag privacy guidance – Open official source
LinkedIn Lead Gen Forms privacy and consent guidance – Open official source LinkedIn Ads Agreement and Lead Gen Forms terms – Open official source Google Privacy Policy – Open official source
